Last updated: October 2026
1. About Signature369
Signature369 is a private concierge and bespoke travel design service operated by Camelia Ciulpan, Entrepreneur Individuel, registered in France.
For the full legal and business identification details of Signature369, please refer to our Legal Notice.
These Terms & Conditions govern the use of Signature369 services and the purchase of Signature369 memberships and services.
By subscribing to a membership or purchasing a service, the Client confirms that they have read and accepted these Terms & Conditions.
2. Signature369 Services
Signature369 provides personalised private concierge and bespoke travel design services, including, depending on the Client’s request and selected membership:
- Personal concierge assistance
- Tailor-made travel planning
- Hotel, villa and restaurant recommendations and reservations
- Travel and lifestyle recommendations
- Assistance with activities and experiences
- Assistance before and during a stay
- Personalised requests and arrangements
- Access to selected partner privileges and experiences
- Bespoke follow-up and support
The services available to the Client depend on the membership selected.
Signature369 will use reasonable care and professionalism when handling Client requests. Availability of specific services, suppliers, venues and experiences cannot be guaranteed.
3. Membership Options
Signature369 offers three membership options, each providing access to concierge services for the selected membership period.
Monthly Membership: €369 / month
The membership is valid for one month. The Client pays €369 for each monthly membership period.
Quarterly Membership: €963 / 3 months
The Client commits to a three-month membership period and the full amount of €963 is payable for this period.
Annual Membership : €3,609 / year
The Client commits to a twelve-month membership period and the full amount of €3,609 is payable for this period.
4. Membership Renewal
Memberships do not automatically renew.
At the end of the selected membership period, the Client may choose to continue their membership for a new period at the applicable rate communicated at the time of renewal.
The Client may also decide not to renew.
For the annual membership, the Client may therefore continue for another twelve-month period or end the membership at the end of the current twelve-month period.
5. What the Membership Includes
Your membership provides access to dedicated concierge services, personalised assistance and bespoke support tailored to your lifestyle and preferences.
Depending on your requests, your membership may include:
Your dedicated personal concierge
Tailor-made travel planning – from weekend escapes to multi-country itineraries.
Hotel, villa & restaurant reservations
Private chauffeurs, yacht charters & luxury car rentals
Celebrations & special occasions – planning and coordination for birthdays, anniversaries, marriage proposals and special surprises..
Lifestyle requests – flower delivery, gift sourcing and bespoke lifestyle arrangements (private chefs, personal trainers, hair & beauty services and more)..
Business & executive assistance – business travel, meeting arrangements, and corporate event planning and coordination.
Private experiences – personalised city tours, regional excursions, wine tastings and exclusive activities.
Priority WhatsApp assistance
Exclusive partner privileges when available
Assistance before, during and after your trip
Please note that the membership fee covers concierge assistance and services only. The cost of hotels, villas, restaurants, transportation, flights, yacht charters, activities, experiences, tickets and other third-party services is not included and is charged separately.
6. Third-Party Suppliers
Signature369 may arrange or recommend services provided by independent third-party suppliers, including hotels, restaurants, airlines, transport companies, cruise operators, activity providers and other service providers.
Third-party services are subject to the supplier’s own terms, conditions, availability and cancellation policies.
Where applicable, Signature369 will communicate the relevant conditions to the Client before confirming a booking.
Signature369 cannot be held responsible for a third-party supplier’s cancellation, delay, modification, interruption or failure to provide a service, except where liability cannot legally be excluded.
7. Bookings and Additional Expenses
The Client is responsible for the payment of all costs relating to third-party services requested through Signature369.
Signature369 may request full or partial payment in advance before making a booking or purchasing a service on the Client’s behalf.
Any cancellation, amendment, non-refundable amount or supplier charge remains payable by the Client where applicable.
8. Membership Fees and Payment
Membership fees are payable according to the selected membership.
The applicable membership price will be clearly communicated to the Client before payment.
As Signature369 operates under the French VAT exemption regime, applicable invoices will include the statement:
“VAT not applicable – Article 293 B of the French Tax Code.”
9. Cancellation and Non-Renewal
For the monthly membership, the Client may request cancellation before the next monthly billing date.
For the quarterly membership, the Client is committed to the full three-month period. The Client may decide not to renew at the end of the three-month period.
For the annual membership, the Client is committed to the full twelve-month period. The Client may decide not to renew at the end of the twelve-month period.
Unless otherwise required by applicable law, membership fees relating to the current committed period are not refundable solely because the Client chooses to stop using the services before the end of that period.
Cancellation or non-renewal requests should be made in writing by email to:
Signature369@iCloud.com
10. Client Information
The Client agrees to provide accurate and complete information necessary for Signature369 to provide the requested services and make bookings.
The Client is responsible for checking the accuracy of names, dates, personal information, travel details and other information supplied for bookings.
Signature369 cannot be held responsible for consequences resulting from incorrect or incomplete information supplied by the Client.
11. Travel Documents and Requirements
The Client is responsible for ensuring that they have all documents and authorisations required for their journey, including passports, visas, travel authorisations, insurance and any other applicable requirements.
Signature369 may provide general assistance or information regarding travel requirements, but the Client remains responsible for verifying the requirements applicable to their personal circumstances and destination.
12. Availability and Changes
Signature369 cannot guarantee the availability of a particular hotel, room, villa, restaurant, flight, event, activity, experience or other service.
Where a requested service is unavailable, Signature369 may propose suitable alternatives.
All bookings remain subject to availability at the time of confirmation.
13. Force Majeure and Limitation of Liability
Signature369 will provide its services with reasonable care and professionalism.
Signature369 shall not be liable for circumstances beyond its reasonable control, including natural disasters, extreme weather, strikes, governmental restrictions, changes in regulations, travel disruptions, technical failures or other force majeure events.
Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited under applicable law.
14. Personal Data
Signature369 processes personal data in accordance with its Privacy Policy, available on the Signature369 website.
The Privacy Policy explains how personal information is collected, used and protected.
15. Intellectual Property
All content appearing on the Signature369 website, including text, photographs, graphics, logos, branding and other materials, is protected by applicable intellectual property laws.
Such content may not be reproduced, copied, modified or used for commercial purposes without prior written permission from Signature369.
16. Right of Withdrawal
Where the Client is a consumer and the contract is concluded at a distance, the Client may have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.
Where the Client expressly requests that the performance of a service begins before the end of the withdrawal period, the applicable legal provisions concerning the payment for services already performed may apply.
Certain services may be subject to legal exceptions to the right of withdrawal, depending on their nature and the applicable circumstances.
The Client will receive the information required by applicable law before entering into the relevant contract.
17. Complaints
Any complaint should first be addressed directly to Signature369 by email:
Signature369@iCloud.com
Signature369 will endeavour to resolve complaints amicably and as quickly as reasonably possible.
18. Consumer Mediation
If the Client is a consumer and a complaint cannot be resolved directly with Signature369, the Client may, where applicable, have the right to refer the matter to the competent consumer mediator after first submitting a written complaint to Signature369.
The mediator’s name and contact details will be provided in accordance with applicable French consumer law.
19. Governing Law
These Terms & Conditions are governed by French law.
Where the Client is a consumer, mandatory consumer protection provisions applicable to the Client shall remain unaffected.
Any dispute shall first be subject to an attempt at amicable resolution.
Where no amicable solution can be reached, the competent courts shall be determined in accordance with applicable law.
20. Acceptance of the Terms & Conditions
By subscribing to a Signature369 membership or purchasing a Signature369 service, the Client confirms that they have read, understood and accepted these Terms & Conditions.
The membership selected, applicable price and membership start date will be confirmed to the Client at the time of subscription.
Signature369
Camelia Ciulpan – Entrepreneur Individuel
France
Signature369@iCloud.com